Page 16 - Policy benchmarks for digital transformation of people-centred cities

This model shows the continuous dynamic assessment of policies and their development when
new technology is introduced. The framework assesses the city impacts that are defined in different
policy levels encompassing Equity and Human Rights, Inclusion and Participation, sustainability,
and Net Zero.

Those policies are segmented into different maturity levels based on the reach of purpose,
implementation conditions and expected outcomes of technology. The Policy Maturity Levels
(Figure 3) show the characteristics of the different levels:

• Level 1: Existing

• Level 2: Current
• Level 3: Evolving

• Level 4: Transformative

• Level 5: Sustainable

Figure 3: Policy Maturity from Level 1 to Level 5

At a minimum, each maturity level should include an assessment of:

• Available KPIs & definition of dynamic governance

• Objectives and outcomes
• Digital sustainable transformation measures

• Structured approaches for updating policies and other related components.

When dynamic changes in digital transformation occur, the policies and maturity level should be
assessed iteratively.

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