Page 14 - Policy benchmarks for digital transformation of people-centred cities

and stakeholder involvement as well as the mitigation of adverse effects. The different maturity
levels are measured through thresholds and KPIs. As new technology impacts arise, an assessment
is launched whether the technology or digital approach meets or exceeds any of the defined
sustainability and people-centric KPI thresholds. The technology and digitalization impact is being
evaluated against existing policy maturity levels, the components in this level and/or its influence
on urban transformation. If the policy maturity level does not adequately address the technology
or innovation implications, policy mechanisms need to be dynamically adjusted.

In certain situations, new policies need to be introduced together. This alignment or synchronization
is time-independent to assure that a sustainable and citizen-centric digital transformation is enabled
dynamically at any time of the process.

1.5 Key performance indicators on digital transformation in people-centric cities

The Dynamic Policy Benchmark for People-Centered Cities is based on the U4SSC KPIs for Smart
Sustainable Cities, which are predicated on the United Nations Sustainable Development Goals
(SDGs).

The U4SSC Working Group on “Digital Transformation Assessment of People-Centred Cities” will
develop a comprehensive approach to assess the digital transformation of people-centered cities,
including creating key performance indicators (KPIs). It will also evaluate the impact of digital
transformation on inclusivity and the adoption of emerging technologies.

These KPIs will aim to determine the maturity thresholds of policy levels, dynamic policy benchmarks
need to consider expressions and definitions of society, community, sustainability, equity and
economy in the thresholds and measures.

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