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1     Introduction: Developments over the years


            Over the past decade, procurement has evolved significantly; however, further advancements
            are needed in order to align with the 2030 Agenda and the Sustainable Development Goals. In
            addition, the COVID-19 pandemic has catalysed the process of public procurement to respond
            rapidly to public emergencies. Governments worldwide have made considerable advances in
            reforming digital public service delivery, including governance and decision-making around the
            use and public procurement of ICTs.

            The following are a few examples presented in chronological order. Note that this list is not
            exhaustive.


            •  United Kingdom: Conceived in 2010, following the Digital Champion Martha Lane Fox’s
                independent review (Directgov, 2010) of the main government website at the time, the United
                Kingdom Government Digital Services (UK GDS) led a digital government transformation
                and the implementation of standards-based assurance of ICT spending, including public
                procurement and service delivery. This opened up a highly concentrated government market
                in 2010, dominated by a small number of primarily large suppliers to thousands of small and
                medium-sized enterprises (SMEs) available through the Digital Marketplace.

            •  United States: Founded during the Obama Administration in March 2014, 18F was formed by
                a group of Presidential Innovation Fellows to extend their efforts to improve and modernize
                government technology. 18F develops partnerships with agencies to help them deliver
                exceptional digital experiences that address their strategic initiatives. Through their work
                together, 18F also aims to strengthen government technology practices in ways that last beyond
                their formal partnerships. 18F effects change by practicing user-centred development, testing
                to validate hypotheses, shipping often, and deploying products in the open. Later the same
                year, in August, the United States Digital Service (USDS) was launched to bring together the
                best engineering, design and government talent to change the US Government’s approach to
                technology.

            •  Australia: Founded in July 2015, the Digital Transformation Office (DTO) was an executive
                agency comprising a small team of developers, designers, researchers and content specialists
                working across government to develop and coordinate the delivery of digital services. The DTO
                operated more like a start-up than a traditional government agency, focussing on end-user
                needs in developing digital services. In November 2016, the DTO was replaced by the Digital
                Transformation Agency to provide strategic and policy leadership across the Government on
                ICT and digital service delivery. This includes: ICT procurement policy; setting standards for
                government ICT and digital service delivery projects; coordinated funding of ICT projects;
                leading an ICT programme management office for the government; and providing expertise
                and advice across government on ICT and digital topics.










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