Page 19 - Procurement guidelines for smart sustainable cities - A U4SSC deliverable

• Proactive: When anticipating people’s needs and responding to them rapidly, avoiding the
need for cumbersome data and service delivery processes. It is important to note that people’s
needs should also be addressed from the start of the design process.

Figure 1: Extending the OECD's presentation of digital transformation in Digital Government
Studies (2019)

Taking the OECD’s Digital Government Policy Framework a step further, the World Bank defines
GovTech:

“as a whole-of-government approach to public sector modernization and promotes simple,
efficient and transparent government with the citizen at the centre of reforms. The World Bank
states that the GovTech approach represents the current frontier of transformation. It is distinct
from previous phases as it emphasizes three aspects of public sector modernization:

• Citizen-centric public services that are universally accessible

• A whole-of-government approach to digital government transformation

• Simple, efficient and transparent government systems”

To reflect the maturation of the procurement process, a new paradigm of GovTech Commissioning
emerges that is focused on:

• holistic, transparent, innovative, efficient and effective, whole-of-government approaches to
digital, data and technology;

• co-designing and co-delivering simple, accessible, sustainable, inclusive and equitable policy,
solutions and services;
• deliberative, participatory, multistakeholder and multisector collaboration; and

• social purpose, social value for money, and positive impacts on communities, societies and
economies.

Procurement guidelines for smart sustainable cities | May 2023 5