Page 9 - Case study: Smart Dubai - Rashid - City Concierge

Smart Dubai created a city AI enablement layer to utilize AI for city happiness. Hence, Smart
Dubai has capitalized on various aspects of AI including Cognitive Computing, Machine Learning,
Deep Learning, Natural Language Processing, etc. Smart Dubai AI strategy encompasses an
implementation roadmap developed by the Smart Dubai AI Lab which consists of more than 30 use
cases identified for implementation (the number was growing during the time this case was being
written).

Figure 3: Smart Dubai AI Lab Overview

One of the major initiatives undertaken by Dubai as part of its AI strategy is called Rashid (it literally
means Guide in Arabic) which combines Cognitive Computing and Natural Language Processing
to help residents, visitors and businessmen in Dubai to answer their queries about doing business
in Dubai, living in Dubai and also visiting Dubai. Hence, Rashid acts as a City Concierge and guides
and helps its users for any inquiries they might have about Dubai. In other words, it acts as a virtual
assistant and intends to make living and visiting Dubai easier which in turn promotes the happiness
of Dubai residents and visitors.

This case study specifically discusses Rashid and its implementation highlighting data aspects and
problem solving techniques utilized.

Smart Dubai – Rashid – City Concierge | Dubai, UAE 3