Page 10 - Case study: Smart Dubai - Rashid - City Concierge

2. The smart project(s)

2.1. Vision and content

Rashid is designed as a digital city concierge to address various issues and needs for living in Dubai,
visiting Dubai and doing business in Dubai. Initially, it is designed to answer queries about Dubai and
help people. However, the long term vision is to also conduct transactions and hence obtain various
city services in addition to helping people for their inquiries.

Figure 4: Rashid as a City Concierge

It is designed as an intelligent chatbot to perform the city concierge function. Figure 6 includes
some of the initial topics included in Rashid by early 2019. The long term scope of Rashid is to
incorporate an extensive list of topics covering various aspects of city living. It will be developed
gradually by incorporating new domains and topics along with a long list of potential inquiries
(questions).

It is designed in an adaptive and decentralized manner to incorporate flexibility in expansion. That
is, new domains and topics can be added over time and hence Rashid will be enhanced to handle
new needs of Dubai residents and visitors. Also, it is designed so that new domains and topics can
be added by different entities in Dubai (both public sector and eventually private sector) to enhance
and enrich it.

Rashid is intended to contribute to Smart Dubai’s vision of becoming the happiest city on earth by
making people’s city experiences seamless, personalized, and efficient as well as enabling to meet
their demands on the spot. Hence, it constitutes an important building block.

4 Smart Dubai – Rashid – City Concierge | Dubai, UAE