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User Support

​​​​​​​​​​​​​​​​User Support


 

FAQ, Helpdesk, user guides and manuals are provided as below for your help if you have questions or any difficulties on the system.​

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FAQ

​Se​e below our most frequently asked questions (FAQ) about e-Submission of Satellite Network Filings. It contains commonly asked questions and answers of  how to use the system (as of 1.8.2018).

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Helpdesk

​Please contact the helpdesk (spacehelp@itu.int) or the hotline (telephone +41 22 730 6777, from 09:00 to 17:00 hours, Geneva time) if you have questions or any difficulties using the system. BR also welcomes any suggestions for improvements to the system.

 - When sending email, please write the name of your organisation, your email address and the detailed events (in case of difficulties).
 - Please refer FAQ and User Guides before sending questions.​
 

User Guides

Please refer to following materials for your help.

​​​Quick Start Guide​​ (22.10.2018)​​
This guide provides users with a quick summary of  the steps necessary to use e-Submission.
​General Information (01.08.2018)
This guide introduces the abstract of the system, the general procedure to submit filings, applicable provisions on this system and other main functions of e-Submission.
​How to log in/out​  (01.08.2018)
This guide introduces how to log in and logout e-Submission. 
​How to add user accounts (01.08.2018)
This guide introduces the categories and permissions of user accounts, and how to add/remove user accounts for e-Submission. 

User Manual (How to submit filings)

​​User M​anual for submitting filings (09.05.2019)​ ​
This manual provides the detailed introduction of functionalities of e-Submission, and also provides guidelines for submission of filings and Spacecom comments by Administrations to the Bureau and by Operating agencies and Intergovernmental Satellite Organizations to Administrations via e-Submission.
 
 Table of contents of User manual

  (Each chapter can be opened by clicking on each title. Full version file is downloaded.)

​1. General procedure to submit filings​​
​2. Applicable provisions
​3. How to upload and validate filings​
​   3.1 Select a submission type and upload files
   3.2 Validation
   3.3 Managing fatal errors
​4. How Administrations receive submissions and submit to the BR
​   4.1 Where to find submissions from Operator Companies and IGSO
   4.2 How to review a filing
   4.3 How to submit to the BR
​5. After submission
​   5.1 What happens after Administrations submit to the BR
   5.2 What happens after a filing is submitted to the Administration
​​6. How to add, modify or remove attached documents after validation
   6.1 How to add complementary documents to a filing
   6.2 How to remove attached documents
   6.3 How to modify attached files
​7. Acknowledgements and timestamp
​   7.1 How to view acknowledgement messages
   7.2 What events create acknowledgements
​      7.2.1 Acknowledgements available for Operator Companies and IGSO
      7.2.2 Acknowledgements available for Administrations
​   7.3 Timestamp
​8. Withdrawal
​   8.1 Withdrawal by Administration
​      8.1.1 Withdrawal within 15 days of the BR registry date
      8.1.2 Withdrawal after 15 days of the BR registry date
​   8.2 Withdrawal by Operator Company or IGSO
​9. Other main functions
​   9.1 Filing deletion
   9.2 Other non-standard filings
   9.3 Virus Scan
   9.4 Communications
​10. Users Support
 ​  10.1 User guide page
   10.2 Helpdesk and Hotline​

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What's New / NEWS

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All notices subject to as-received (res55) are linked (07.05.2​​019) 
​  System was updated !(07.​0​4.2019)​​​
​​System was updated !(12.​01.2019)​​​
​​Any submissions of filings or SpaceCom comments are not accepted by email after 15 Jan​uary 2019​ (20.12.2018)
​​System was updated ! (22.​10.2018)​​​​
​​​New Notes were​ added! (03.09.2018)​​
​​​Implementation of Resolution 908 (Rev. WRC-15)  (CR/434)  was      published​! (​01.08.2018​​)​
​Rules of Procedure was revised and submissions via e-Submission is now mandatory!   (CR/433)​ (01.08. 2018) 
​​P​roduction site opened! (01.08.2018)​

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