Page 9 - ITU-T Focus Group Digital Financial Services – Consumer Experience and Protection
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ITU-T Focus Group Digital Financial Services ITU-T Focus Group Digital Financial Services
Consumer Experience and ProtectionConsumer Experience and Protection
I Commonly identified Consumer Protection themes for Digital
Financial Services
About this report
This Technical Report was researched and written by Rebecca Martin, Junior Programme Officer, and Vijay
Mauree, Programme Coordinator, Telecommunication Standardization Bureau (TSB), ITU.
The authors are grateful to Ms Vinod Kotwal (Telecom Regulatory Authority of India), Abdul Musoke (Uganda
Communications Commission), MD Rashed (Bangladesh Bank) and Ivan Ssettimba (Bank of Uganda) for the
invaluable information provided through questionnaire responses, email correspondence and conference
calls. The authors would also like to extend their gratitude to the co-chairs and participants of the Consumer
Experience and Protection working group for their feedback and support of this report.
If you would like to provide any additional information, please contact Vijay Mauree at tsbfgdfs@itu.int
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