​​Kigali, Rwanda, 4-5 March 2019

Contact: tsbevents@itu.int

Introduction 
An ITU Workshop on “Network Performance, Quality of Service and Quality of Experience” was hosted by the Rwanda Utilities Regulatory Authority (RURA) in Kigali, Rwanda from 4 to 5 March 2019.

The workshop was succeeded by a Q12/12 Rapporteur Group Meeting on “Operational aspects of telecommunication network service quality” on 6 and 7 (AM) March 2019, and a meeting of the ITU-T Study Group 12 Regional Group for Africa (SG12RG-AFR) on 7 (PM) and 8 March 2019.

The workshop was organized in response to WTSA-16 Resolution 95 on "ITU Telecommunication Standardization Sector initiatives to raise awareness on best practices and policies related to service quality". The working languages of the workshop were English and French.

Objectives
The workshop objectives included, but were not limited to:

• Introduce the work of ITU on performance, quality of service (QoS) and quality of experience (QoE);
• Exchange telecommunication service quality best practices, including on QoS evaluation, benchmarking and optimization;
• Identify QoS and QoE requirements for popular OTT and content subscription services;
• Asses​s the impact of trends in the telecommunications sector on service quality.
  

Target audience​
Participation in the workshop was opened to ITU Member States, Sector Members, Associates and Academic Institutions and to any individual from a country that was a member of ITU who wished to contribute to the work. This included individuals who were also members of international, regional and national organizations.
Participation in the workshop was free of charge, however seats were limited.