Analysis, improvement and automation of work processes with the implementation of a quality approach

QAIWAP

At the beginning, our main motivation is related to the will of standing out in the field of organization and automation of work processes and Quality management through the implementation of a Quality management system in Algérie Télécom which needs the participation of all workers. Today, profits are not appeared only in terms of branding and achievement of goals QCD (Quality, Cost, Delay), but also in the functioning internally. Indeed, as recently, the business world is interested in the potential role of IT in the organization of work and use tools to ensure better performance, collaboration and communication; improve services customer, quality and deadlines. WEB portals and workflow are tools that bring in this context a real help to the organization, execution and optimization of business processes , so we can plan to use them for the automation of the processes at the business plan.

National implementation: Algeria

Planned for future from 01/07/2017 to 31/12/2018

* The role of governments and all stakeholders in the promotion of ICTs for development

• Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
• Goal 12: Ensure sustainable consumption and production patterns
• Goal 15: Sustainably manage forests, combat desertification, halt and reverse land degradation, halt biodiversity loss

• Project