Soy Usuario (I am a User)
Details of the organization
Name *
Federal Telecommunications Institute
Country *
Mexico
Website (URL)
http://www.ift.org.mx/
Type *
Others
Information about the project
Project title *
Soy Usuario (I am a User)
Description *
“I am a User” aims to encourage the user’s disagreements against their service provider reconciliation process, without the intervention of authority. However, the system allows both the regulator of telecommunications services, the Federal Telecommunications Institute (IFT), as the agency responsible for the protection of consumer, and the Federal Consumer Protection Bureau (PROFECO), to advise user´s and monitor the process in order to prevent any transgression of user´s rights. “I am a User” is an unprecedented Mexican electronic tool, which provides a space where users, suppliers and authorities coexist in order to streamline the handling process of deficiencies in telecommunications services or the rights violation of telecommunications services users.
Project website
https://www.soyusuario.ift.org.mx/
Geographical coverage *
National implementation:
Mexico
Status *
Completed
from 06/07/2014
to
06/07/2015
WSIS information
WSIS action lines related to this project
*
Enabling environment
Sustainable Development Goals (SDGs) related to this project
Goal 9: Build resilient infrastructure, promote sustainable industrialization and foster innovation
Goal 16: Promote just, peaceful and inclusive societies
Project type *
Website
