Dubai City Concierge – Rashid: An intelligent concierge for your city needs in Dubai
Details of the organization
Name *
Smart Dubai Government
Country *
United Arab Emirates
Website (URL)
http://www.smartdubai.ae
Type *
Governments
National implementation mechanism
The organization has a strategy for coordinating WSIS Implementation at the national level:
Yes
The organization has a national e-strategy:
Yes
Information about the project
Project title *
Dubai City Concierge – Rashid: An intelligent concierge for your city needs in Dubai
Description *
City concierge is an interactive intelligent assistant for fulfilling various city needs in Dubai via natural language processing for residents, businesses and visitors (tourists). It is an adaptive learning system based on inquiries from its users and aims to ease the lives of users by answering normal human language inquiries. It uses cognitive computing. The initial pilot of the Dubai city concierge was implemented as part of Dubai’s citywide services app, called DubaiNow, to address various needs of entrepreneurs in starting a business. It assists them by addressing entrepreneurs’ inquiries in terms of regulations and requirements for starting a business in a question and answer manner. Different business types may require different requirements, regulations and approvals and the city concierge provides appropriate guidance according to particular needs of entrepreneurs. City concierge is currently being extended to meet various needs of Dubai residents and visitors. It assists them in providing personalized information and will also conduct their city transactions through natural language interaction regarding mobility, health, education, social services, etc. It will contribute significantly to enhancing Dubai city experiences and will contribute to Dubai’s vision of becoming the happiest city on Earth.
Project website
https://dubainow.dubai.ae
Geographical coverage *
Local implementation: United Arab Emirates, Dubai City (Emirate)
Status *
Ongoing
from 01/05/2017
to
31/12/2020
Partners
Most local government entities in Dubai and selected private sector entities and entrepreneurs. The solution uses IBM Watson technology.
WSIS information
WSIS action lines related to this project
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The role of governments and all stakeholders in the promotion of ICTs for development
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ICT for sustainable development
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National e-strategies
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Partnerships
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Access to information and knowledge
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Enabling environment
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ICT applications: benefits in all aspects of life
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E-government
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E-government systems
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E-business
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Enabling environment
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SME competitiveness
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Technology and innovation
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E-health
Sustainable Development Goals (SDGs) related to this project
Goal 3: Ensure healthy lives and promote well-being for all
Goal 5: Achieve gender equality and empower all women and girls
Goal 8: Promote inclusive and sustainable economic growth, employment and decent work for all
Goal 10: Reduce inequality within and among countries
Goal 11: Make cities inclusive, safe, resilient and sustainable
Goal 17: Revitalize the global partnership for sustainable development
Project type *
Project
Programme
It is planned as a service to be delivered through multiple channels (e.g. web, mobile app, etc.)