Document :

ITU-D�SG 01� Contribution� 219

Title :

New challenges in relation to customer care: trends in digitalization and the regulation of contact channels in Brazil

Date :

2019-03-01

Source :

Brazil (Federative Republic of)

AI/Question :

Q6/1

Meeting :

2019-03-18

Access :

Restricted to TIES users�[ITU-D]