Through the REG4COVID platform, ITU has been leading research efforts into the telecommunication/ICT sector response to COVID-19 and showing how we can come together as a community and how collaboration can help countries in challenging situations. This year alone, 100 emergency initiatives taken by the regulatory community, private sector and civil society were collected through the REG4COVID platform. Ongoing research activities included the ‘From second wave to new normal, recovery, adaptation and resilience’ study in which 60 countries took part.
Based on this research and the data collected through REG4COVID on emergency measures, the ‘Pandemic in the Internet age – From second wave to new normal, recovery, adaptation and resilience’ report identifies four main challenges that countries face when preparing the ‘new normal’ and provides a checklist of recommended government and national regulatory authority actions and regulatory measures to overcome them.