�1����
Scope�
�2���� References�
�3���� Definitions��
�4���� Abbreviations���
�5���� Conventions�����
�6���� Introduction������
�7���� Operations Level 2 process
decompositions���������
������� 7.1���� Customer Relationship Management
(CRM) processes������
������� 7.2�� ��Service Management & Operations (SM&O)Processes�����
������� 7.3���� Resource Management &
Operations (RM&O) Processes�
������� 7.4���� Supplier/Partner Relationship
Management (S/PRM) processes������
�8���� Strategy, infrastructure and
product Level 2 process decomposition����������
������� 8.1���� Marketing & Offer Management
(M&OM) Processes�������
������� 8.2���� Service Development &
Management (SD&M) processes�
������� 8.3���� Resource Development &
Management (RD&M) processes����������
������� 8.4���� Supply Chain Development & Management
(SCD&M) processes��
�9���� Enterprise management processes
Level 2 process decomposition
������� 9.1���� Strategic & Enterprise
Planning (S&EP) processes�
������� 9.2���� Enterprise Risk Management (ERM)
processes������
������� 9.3���� Enterprise Effectiveness
Management (EEM) processes�����
������� 9.4���� Knowledge & Research
Management (KRM)��������
������� 9.5���� Financial & Asset Management
(F&AM) processes�����������
������� 9.6���� Stakeholder & External
Relations Management (S&ER) processes�
������� 9.7���� Human Resources Management (HR)
processes����
10���� Operations Level 3 process decompositions��������
������ 10.1���� Customer Relationship Management
(CRM) processes�����
������ 10.2���� Service Management &
Operations (SM&O) Processes���
������ 10.3���� Resource Management & Operations
(RM&O) processes
������ 10.4���� Supplier/Partner Relationship
Management (S/PRM) Processes�����
BIBLIOGRAPHY����