CONTENTS

�1���� Scope
�2���� General
�3���� Assessment of network performance from the point of view of maintenance
�4���� Major NP parameters for end-to-end measurements
�5���� Review of present methods for assessing overall (end-to-end) network performance
������� 5.1���� Test calls methods (intrusive measurements)
������� 5.2���� Service Quality observations (non-intrusive measurements)
������� 5.3���� Considerations of the methods of network performance assessment
�6���� General method for the optimization of the Operations and Maintenance (O&M) processes
Annex A � Example of Context Difficulty Index (CDI) in an O&M environment where transmission aspects are predominant
References