Rec. ITU-T E.805 (12/2019) Strategies to establish quality regulatory frameworks
Summary
History
FOREWORD
Table of Contents
1 Scope
2 References
3 Definitions
     3.1 Terms defined elsewhere
     3.2 Terms defined in this Recommendation
4 Abbreviations and acronyms
5 Conventions
6 Approaches for service quality regulation
     6.1 Service quality regulation better fits retail markets
     6.2 Service quality regulation may impact competition
     6.3 Responsive regulation raises enforcement effectiveness
     6.4 Convergent networks and services reduce the number of key regulatory indicators needed
     6.5 Reliable choices for key regulatory indicators requires knowledge of current delivered service quality
     6.6 Granularity and accuracy of key regulatory indicators better inform consumers
     6.7 Consumer satisfaction and perceived service quality complement quality of service assessment
     6.8 Measurement tools and sampling plans are better determined by hearing all stakeholders
7 Enforcement strategies
8 Strategies to raise consumer awareness
     8.1 Effective publication of consumer friendly service quality results
     8.2 Including service quality conditions in retail contracts
     8.3 Consumer awareness campaigns
Bibliography