�1���� Scope�
�2����
Need for
Performance Indicators�
�3���� References�
�4���� Definitions��
�5���� Abbreviations���
�6���� Introduction������
�������
6.1���� Evolution of performance indicators
�7���� Key Business Objectives�
�8���� Key Performance
Objectives�������
�9���� Key Performance
Indicators��������
10����
Types of performance indicators�
11����
KPI model
12����
Implementation of Performance
Indicators����