�1���� Introduction
�2����
Content of announcements
�3����
Timing of announcements
�4����
Speech quality
�5����
Tones after announcements
�6����
Concatenated-word announcements
������� 6.1���� Fluency problems
������� 6.2���� Intonation problems
������� 6.3���� Presentation of numerical information
������� 6.4���� Update problems
�7����
Tones and announcements for use in telephone services
�8����
Preferred listening levels for announcements