�1����
Introduction��������������
������� 1.1����
Objective and scope�����
������� 1.2����
Benefits of benchmarking DSO management guidelines���
������� 1.3����
What is DSO?�
������� 1.4����
Key factors surrounding DSO and DSO indicators�������������
������� 1.5����
Key objectives of DSO management�������
������� 1.6����
Collection department goals������
������� 1.7����
DSO management strategies������
������� 1.8����
Core activities and key responsibilities to reduce DSO and DSO
management����������
������� 1.9����
Measurable goals����������
�2����
Best practices in DSO management����
�3����
A summary DSO management checklist����