�1����
Introduction��������������
������� 1.1����
Objective and scope�����
������� 1.2����
Benefits of these guidelines�������
�2����
Abbreviations and acronyms
�3����
Voluntary guidelines��������������
������� 3.1����
Fraud awareness�����������
������� 3.2����
A well-defined fraud prevention, detection and management internal
process with clear responsibilities and service level agreements����
������� 3.3����
Communication: Frequent information sharing concerning abnormalities,
and regular periodic review����
� ������3.4����
Define threshold limits for further investigation�
������� 3.5����
Review interconnection agreements�������
������� 3.6����
Detection and identification������
������� 3.7����
Countermeasures����������
�4����
A quick-step guide for consideration����