�1���� Scope��������
�2���� References�������������
�3���� Definitions
�4���� Abbreviations and acronyms�����������
�5���� What is a dispute?�
������� 5.1���� Benefits of agreeing on the dispute process����
�6���� Disputes����
������� 6.1���� Incoming dispute process������
������� 6.2 ����Dispute investigation
������� 6.3���� Required dispute information
������� 6.4���� Possible dispute causes����������
Annex A � Example 1: Volume/rate dispute form����
Annex B � Example 2: Volume/rate dispute form����
Annex C � Example 3: CDR file layout and example����