CONTENTS

Supplement 1� Dispute management guidelines
Supplement 1� Dispute management guidelines
�1���� Scope
�2���� References
�3���� Definitions
�4���� Abbreviations and acronyms
�5���� What is a dispute management?
�6���� Dispute resolution process
��� ����6.1���� Criteria
������� 6.2���� Analyse dispute or discrepancy¹
����������������� 6.2.1���� Determine validity of dispute or discrepancy¹
����������������� 6.2.2����� Determine root cause(s) of dispute or discrepancy¹
������� 6.3���� Disputes relating to poor reference data maintenance
����������������� 6.3.1���� Rate discrepancy
����������������� 6.3.2���� Destination or dial code discrepancy
������� 6.4���� Disputes relating to transactional data
����������������� 6.4.1���� Recovery rate shortfall
� ����������������6.4.2���� Volume discrepancy¹
������� 6.5���� CDR exchange and comparison¹
������� 6.6���� Unresolved disputes
�7���� Possible technical causes resulting in disputes
�8���� Dispute process flowchart