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• QUESTION 20/1 – Access to telecommunication services for people with disabilities
  • ABSTRACT
  • TABLE OF CONTENTS
  • Introduction
  • I Population with disabilities and ICTs
    • 1 General
    • 2 Statistics
  • II Legal instruments and standards
    • 1 Convention on the Rights of Persons with Disabilities
    • 2 National legal systems
    • 3 Accessibility standards
    • 4 Declarations on ICT accessibility
    • 5 Stakeholders participation
    • 6 Other participating entities
  • III Principles of ICT accessibility
  • IV Assistive technologies
    • 1 Challenges for assistive technologies.
    • 2 Examples of assistive technologies
  • V Examples of accessible equipment and services
    • 1 Telephony
    • 2 Text telephones
    • 3 Real-time text
    • 4 Public phones
    • 5 Television
    • 6 Websites
    • 7 Documentation and support
  • VI Selected accessibility projects
  • VII e-Accessibility toolkit for policymakers
  • VIII Good accessibility practices
    • 1 Mainstreaming, awareness and legal framework
    • 2 ICT technical standards
    • 3 Government procurement
    • 4 Universal service
    • 5 Accessible websites
    • 6 Assistive technology and equipment
    • 7 Emergency information and services
    • 8 Enforcement and class actions
    • 9 Gathering information
    • 10 ICT accessibility education
    • 11 Certification
    • 12 Self-regulation
  • IX Guidelines for ICT accessibility policies
    • 1 Mapping existing laws and regulations
    • 2 Information and statistics
    • 3 Mapping best practices and cases
    • 4 Status of e-Accessibility
    • 5 Active participation of persons with disabilities and consultations
    • 6 Mainstreaming
    • 7 All stakeholders
    • 8 Priorities, timeframe and budget
    • 9 Training, education and research
    • 10 Periodic reviews
  • SOURCES OF INFORMATION
  • Annex A – Summary of Guidelines for ICT accessibility policies and best practices
  • Annex B – Summary of available technological solutions and economic cost evaluation
  • Annex C – Summary of identified challenges
  • Annex D – Index of country examples
  • Annex E – Links to relevant sources of information