Handbook for the Collection of Administrative Data on Telecommunications/ICT 2020 
Acknowledgements
Foreword
List of boxes, tables and figures
I. Introduction
II. Data collection, compilation and dissemination
     Data Collection
     Compilation
     Dissemination
     Role of ITU in the collection and dissemination of telecommunication/ICT data
III. Indicators
1 Fixed-telephone networks
     Indicator 1.1: Total capacity of local public switching exchanges (i117)
     Indicator 1.2: Number of households covered by a fixed wired network, by network technology (i4213cv)
     Indicator 1.3: Fixed-telephone subscriptions (i112)
     Indicator 1.4: Analogue fixed-telephone lines (i112a)
     Indicator 1.5: VoIP subscriptions (i112IP)
     Indicator 1.6: Fixed wireless local loop subscriptions (i112w)
     Indicator 1.7: ISDN subscriptions (i28)
     Indicator 1.8: ISDN voice-channel equivalents (i28c)
     Indicator 1.9: Public payphones (i1112)
     Indicator 1.10: Percentage of fixed-telephone subscriptions that are residential (i116)
     Indicator 1.11: Percentage of fixed-telephone subscriptions in urban areas (i1162)
     Indicator 1.12: Fixed-telephone numbers ported (i112pt)
2 Mobile-cellular networks
     2.1 Subscriptions
     Indicator 2.1: Mobile-cellular telephone subscriptions, by postpaid/prepaid (i271)
     Indicator 2.2: Mobile-cellular telephone subscriptions, by technology (i271)
     Indicator 2.3: Active mobile-broadband subscriptions (i271mw)
     Indicator 2.4: Active subscriptions to LTE/WiMAX mobile broadband (i271mwa)
     2.2 Coverage
     Indicator 2.5: Percentage of the land area covered by mobile-cellular network (i271Land)
     Indicator 2.6: Percentage of the population covered by a mobile-cellular network (i271pop)
     Indicator 2.7: Percentage of the population covered by at least a 3G mobile network (i271G)
     Indicator 2.8: Percentage of the population covered by at least a 4G/LTE mobile network (i271GA)
     2.3 Portability
     Indicator 2.9: Mobile-cellular numbers ported (i271pt)
     2.4 Data services
     Indicator 2.10: Machine-to-Machine (M2M) mobile-network subscriptions (i271m2m)
     2.5 Spectrum
     Indicator 2.11: Amount of spectrum allocated for IMT systems, in MHz (i271_spec_a)
     Indicator 2.12: Amount of spectrum licensed for IMT systems, in MHz (i271_spec_li)
3 Internet
     3.1International bandwidth
     Indicator 3.1: Lit/equipped international bandwidth capacity, in Mbit/s (i4214l)
     Indicator 3.2: International bandwidth usage, in Mbit/s (i4214u)
     Indicator 3.3: Domestic Internet bandwidth, in Mbit/s (i4214d)
     3.2 Fixed Internet subscriptions
     Indicator 3.4: Fixed Internet subscriptions (i4213)
     Indicator 3.5: Fixed-broadband subscriptions, by technology (i4213tfbb)
     Indicator 3.6: Fixed-broadband subscriptions, by speed (i4213sp)
     Indicator 3.7: Fixed-broadband subscriptions for organizations (i4213tfb_o)
     3.3 Leased lines
     Indicator 3.8: Leased-line subscriptions (i4213l)
4 Bundles
     Indicator 4.1: Subscriptions to fixed-broadband and fixed-telephone bundles (i4213_2x)
     Indicator 4.2: Subscriptions to fixed-broadband, fixed-telephone and pay TV bundles (i4213_3x)
5 Traffic
     5.1 Fixed-telephone traffic
     Indicator 5.1: Domestic fixed-to-fixed telephone traffic, in minutes (i131m)
     Indicator 5.2: Fixed-to-mobile telephone traffic, in minutes (i1313wm)
     Indicator 5.3: International incoming and outgoing fixed-telephone traffic, in minutes (i132mb)
     5.2 Mobile telephone traffic
     Indicator 5.4: Domestic mobile-telephone traffic, in minutes (i133wm)
     Indicator 5.5: Outgoing mobile traffic to international, in minutes (i1333wm)
     Indicator 5.6: Incoming international traffic to mobile network, in minutes (i1335wm)
     Indicator 5.7: Roaming by home subscribers abroad (outbound roaming), in minutes (i1334wm)
     Indicator 5.8: Roaming by foreign subscribers (inbound roaming), in minutes (i1336wm)
     Indicator 5.9: SMS/MMS roaming by domestic subscribers (outbound SMS roaming) (i1334sms)
     Indicator 5.10: SMS/MMS roaming by foreign subscribers (inbound SMS roaming) (i1336sms)
     Indicator 5.11: SMS sent (i133sms)
     Indicator 5.12: SMS international (i133smsi)
     Indicator 5.13: MMS sent (i133mms)
     Indicator 5.14: VoIP traffic, in minutes (i131VoIP)
     Indicator 5.15: Total international incoming and outgoing telephone traffic, in minutes (i132tb)
     5.3 Internet traffic
     Indicator 5.16: Domestic Internet traffic (137d)
     Indicator 5.17: Fixed-broadband Internet traffic, in exabytes (i135tfb)
     Indicator 5.18: Mobile broadband Internet traffic - within the country (i136mwi)
     Indicator 5.19: Mobile broadband Internet traffic outside the country - data roaming out (136mwo)
6 Employment, Revenue and Investment
     6.1 Persons employed
     Indicator 6.1: Full-time equivalent telecommunication employees (i51), by operator type
     Indicator 6.2: Full-time equivalent telecommunication employees (i51), by gender
     6.2 Revenue from telecommunication services
     Indicator 6.3: Revenue from all telecommunication services (i75)
     Indicator 6.4: Revenue from fixed-telephone services (i71)
     Indicator 6.4a: Revenue from fixed-telephone connection charges (i711)
     Indicator 6.4b: Revenue from fixed-telephone subscription charges (i712)
     Indicator 6.4c: Revenue from fixed-telephone calls (i713)
     Indicator 6.5: Revenue from fixed Internet services (i7311)
     Indicator 6.6: Revenue from leased lines (i732)
     Indicator 6.7: Revenue from fixed value-added telecommunication services (i733)
     Indicator 6.8: Revenue from mobile networks (i741)
     Indicator 6.9: Revenue from international inbound roaming (i76ri)
     Indicator 6.10: Other telecommunication revenue (i74)
     6.3 Investment
     Indicator 6.11: Annual investment in telecommunication services (i81)
     Indicator 6.12: Annual investment in non-tangible assets (i81t)
     Indicator 6.13: Annual foreign investment in telecommunications (i841f)
7 Broadcasting indicators
     7.1 Multichannel TV subscriptions
     Indicator 7.1: Multichannel TV subscriptions (i965m)
     Indicator 7.2: Terrestrial multichannel TV subscriptions (i965c)
     Indicator 7.3: Satellite TV subscriptions (i965s)
     Indicator 7.4: IPTV subscriptions (i965IP)
8 Quality of service indicators
     Indicator 8.1: Faults per 100 fixed-telephone lines per year (i143)
     Indicator 8.2: Percentage of fixed-telephone faults cleared by next working day (i141)
     Indicator 8.3: Mobile cellular unsuccessful call ratio (i146u)
     Indicator 8.4: Mobile cellular dropped call ratio (i146d)
     Indicator 8.5: Complaints per 100 mobile cellular subscriptions (i146c)
     Indicator 8.6: Complaints per 100 mobile broadband subscriptions (i146mw)
     Indicator 8.7: Complaints per 100 fixed broadband subscriptions (i147c)
     Indicator 8.8: Service activation time for fixed broadband service (i147t)
9 ICT Price data collection and benchmarking
     9.1 Baskets revision 2018
     9.2 Prices of mobile network services
     Basket 1: Mobile-cellular low-usage basket
     Basket 2: Mobile broadband data and voice basket: low usage
     Basket 3: Mobile broadband data and voice basket: high usage
     Basket 4: Mobile-broadband data-only basket
     9.3 Prices of fixed network services
     Basket 5: Fixed-broadband 5 GB basket
     9.4 Fixed telephone service prices
     Indicator 9.1: Installation fee for residential telephone service (i151)
     Indicator 9.2: Monthly subscription for residential telephone service (i152)
     Indicator 9.3: Price of a three-minute call to a fixed-telephone line
     Indicator 9.4: Price of a three-minute-call to a mobile-cellular phone (i153fm)
     Indicator 9.5: Installation fee for business telephone service (i151b)
     Indicator 9.6: Monthly subscription for business telephone service (i152b)
ANNEX 1: Summary of indicators and their relationships
ANNEX 2: Indicators previously collected by ITU not included in this Handbook
ANNEX 3: Terms and abbreviations
ANNEX 4: Classification of information economy activities, ISIC Revision 4
     ICT sector definition
     Content and media sector definition